T&C

Thank you for choosing our Website Development Agency for your website development needs. Our terms and conditions outline the rules and regulations that govern your use of our services. By purchasing our services, you agree to be bound by these terms and conditions.

• Service Agreement: Our services are provided on an “as-is” basis, and we make no warranties or representations, express or implied, about the quality or performance of our services. We reserve the right to modify or discontinue our services at any time without notice.
• Payment: Payment for our services is required in advance. We accept payment by credit card, debit card, or bank transfer. If you fail to make payment, we reserve the right to suspend or terminate your account.
• Website Content: You are responsible for providing all content for your website, including text, images, and other media. We reserve the right to refuse to publish any content that we deem inappropriate, offensive, or violates any laws or regulations.
• Intellectual Property: We retain all intellectual property rights to any designs, graphics, or other materials created during the website development process. You may not reproduce, distribute, or use any of our materials without our prior written consent.
• Limitation of Liability: We will not be liable for any damages or losses, including but not limited to lost profits, lost data, or business interruption, arising from your use of our services or inability to access our services.
• Indemnification: You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your use of our services, including any claims of copyright infringement or other intellectual property violations.
• Termination: We reserve the right to terminate your account and access to our services at any time without notice if you violate these terms and conditions or engage in any illegal or fraudulent activity.
• Governing Law: These terms and conditions will be governed by and construed in accordance with the laws of the jurisdiction in which our business is located.
• Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
• Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by QNUM.
• There are limited man-hours allocated to each task including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours. This will be analyzed on a case-by-case basis.
• QNUM will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
• Any delays at the client’s end, may delay the project and proposed timeframes and may incur additional costs.
• Any bugs (programming errors) reported during or just after the development does not attract additional charges.
• Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.
• Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will QNUM be liable for any delays caused by changes in the project brief.
• Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond a reasonable timeframe.
• Our websites/applications are generally tested on PCs and include near-recent versions of the following browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance.
• Responsive/multi-device compatible web pages are tested on iPhones and iPads. If you require testing to be done on any other device, please discuss it in advance.
• If your website/application is not hosted on a synapse server, any additional man-hours that may be required due to any server or network-related issues are not covered in our quotes and may be charged separately.
• Please note that at any stage during the project, stalling the project for over two calendar months will incur $99/week in administration costs. Furthermore, it may increase the previously approved estimates. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold without incurring additional charges, we will need the account to be up to date based on the work done. Further details can be discussed if such a situation arises.
• QNUM software codes (not including open-source software) are copyrights of QNUM. The codes can be handed over at an additional cost for use once all previous invoices are settled, on the condition that the codes are used only for use or modification for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for re-selling or duplication purposes.
• Synapse CMS is a proprietary CMS of QNUM. Synapse owns copyrights of all codes written for any client unless arrangements are made prior to the start of the project. Synapse warrants a license to use any custom-built software for the client, for their use only. This license is granted while paying for the hosting. Synapse CMS cannot be transferred to any external host; this includes any access to the software codes.
• The website or software application will be designed to be deployed on the web, via using a commercial-grade web server or a similar setup. Based on your website traffic, the website may not perform if deployed on a generic office network environment.
• Depending upon the functionalities required, there may be 3rd party components such as Third Party Payment Gateways or SSL certificates involved in building a website/application. Although QNUM does its best in recognizing the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google AdWords, Plug-in licenses, etc.) are not included in our quotes.
• QNUM takes no responsibility for any open-source products such as WordPress, Open Source carts, Joomla, etc. It is the client’s responsibility to update all components and third-party software. We suggest you take regular backups to avoid any disruptions.
• Synapse offers packages in coordination with third-party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.
• The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third-party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
• Domain registration/renewal etc. charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.
• Hosting charges are not included in the quotations unless mentioned otherwise. QNUM can organize an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to organize their own hosting, we should be consulted before finalizing the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. QNUM will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.
• QNUM generally builds and tests the websites/applications on our own servers or hosted domains. Synapse cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred off to a nominated 3rd party server upon full payment of all invoices and dues.
• Notwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with Synapse, upon full payment of any outstanding invoices, Synapse will grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3) images used in the published website and associated of form and functionality. This will not include the intellectual property relating to the production of the website including the digital strategies, programming codes, database structures, scripts, forms, or functionalities.
• All communications/correspondences are generally done via email. It is the client’s responsibility to keep us updated with their relevant email addresses.

Thank you for choosing our Website Development Agency. 

 

If you have any questions or concerns about our terms and conditions, please contact our customer service team at